tag:blogger.com,1999:blog-2855702741602123705.post2206594768945474820..comments2023-10-12T03:01:51.799-07:00Comments on RRW Consulting's Direct Marketing Blog: Lack of Service in Direct Marketing IndustrySuzanne Ortizhttp://www.blogger.com/profile/02454692691964469323noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2855702741602123705.post-6853732828669900522007-12-21T12:56:00.000-08:002007-12-21T12:56:00.000-08:00What you are experiencing is par for the course. T...What you are experiencing is par for the course. <BR/><BR/>The way I deal with it is simply go to the top of the heap until I get action. <BR/><BR/>This does make the lower level people uncomfortable when it happens, but the higher level the boss operates in, the easier it gets.<BR/><BR/>Employees tend to fear the big boss more than they fear losing the client (as you suggested).<BR/><BR/>I know that's a tough assessment. But in some companies, that tends to happen a lot.<BR/><BR/>I have found that the C-level executives really want you to win so they can too.<BR/><BR/>Most of them are appalled by what has happened and will take immediate action.<BR/><BR/>They simply assign another group or division better suited to the project. And boy do they get hopping. <BR/><BR/>Good luck in correcting the situation.dmcghttps://www.blogger.com/profile/02848109396803298279noreply@blogger.comtag:blogger.com,1999:blog-2855702741602123705.post-57069903803735694032007-12-20T09:19:00.000-08:002007-12-20T09:19:00.000-08:00I'm not sure how couth it is to comment to your ow...I'm not sure how couth it is to comment to your own blog, but here goes anyway . . . <BR/><BR/>In a world where WOM is increasingly important (as pointed out in yesterday's post), these large companies are really missing the boat. Although, you could argue that they are creating WOM -- however, not in a very positive way. I fear that this is the rule rather than the exception. Bah Humbug!Anonymousnoreply@blogger.com