Thursday, September 20, 2007
CRM Alert: New CRM Blog Added to Keep us Up-to-Date
There's a new blog that is devoted specifically to all of the happenings around Customer Relationship Management (CRM). It's brought to us by the folks at CRMIndustry.com, which is a fabulous website that gives direct marketers the ability to research different CRM applications, and review the different research that is being conducted in the CRM landscape. Their blog is published on a regular basis and it consists of highlights and newsworthy items specific to CRM. For those of us who keep track of these things, this is a nice resource tool to utilize as we assist our clients in building more profitable customer relationships. And, as blog aficionados, we're always happy to see well-written, information-packed blogs available for our reading pleasure.
Carolyn Healey is the creator of the company, the website and the blog, and she has some excellent experience. She is actually a microcosm of what has transpired in CRM over the last 10 years. She started out with a website dedicated to helping service and support centers effectively manage customer relationships. This was before CRM became our favorite acronym. In 2001, she launched CRMIndustry.com and a year later, RecognizeServiceExcellence.com. All of these websites focus on different areas of creating satisfied and loyal customers. This is a subject that we, too, are passionate about, and we applaud Carolyn's efforts.
Take a look at her new blog (actually, she has blogs related to all three of her websites). We think you'll enjoy her posts and insight on the goings-on within CRM.